Shipping & Return
At Edesn Jonson, we are committed to providing you with an exceptional shopping experience from start to finish. This Shipping & Return Policy outlines how we handle the delivery of your order and the steps you can take if you need to return or exchange your purchase. Please read carefully before placing an order.
Shipping Policy
1. Processing Time
All orders are processed within 1–3 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been processed and shipped. Please allow additional time during peak seasons or for custom or personalized orders.
2. Shipping Methods & Rates
We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and selected delivery method. Free standard shipping may be available on orders over a specified amount (see website for current promotions).
3. Estimated Delivery Time
- Standard Shipping (Domestic): 5–8 business days
- Expedited Shipping (Domestic): 2–4 business days
- International Shipping: 7–21 business days (varies by destination)
4. Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your package through the carrier’s website.
5. Delays and Issues
Edesn Jonson is not responsible for shipping delays caused by external factors such as carrier issues, customs delays, or weather conditions. If your order is significantly delayed, please contact us at [email protected] and we will do our best to assist you.
Return & Exchange Policy
1. Eligibility for Returns
We accept returns within 30 days of delivery. Items must be unworn, unwashed, in their original condition, and with all tags attached. Final sale items, gift cards, and personalized items are non-returnable.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and a return shipping address.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service, as we are not responsible for returned items lost in transit.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7–10 business days.
5. Exchanges
Need a different size or color? Contact us at [email protected] to arrange an exchange. We will reserve your replacement item and ship it once we receive your return.
Contact Us
If you have any questions about shipping or returns, feel free to reach out to us:
📧 [email protected]
🌐 www.edesnjonson.com
We appreciate your support and look forward to providing you with high-quality sweaters and outstanding customer care.